Frequently Asked Questions

Once I submit the documents, how long will it take to finish my job?

Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

How can I get my prints to look the way they do on my monitor?

Many of you have asked how to make image files that produce prints that match what you see on your monitor. The procedure is quite simple actually, if you have the proper set up and tools. One of the most powerful and useful features in Photoshop “soft proofing” is a procedure that allows you to use your display (monitor) to produce a preview on screen that accurately depicts what the printed output of a file will look like. When setup properly, Photoshop can provide a very accurate on screen indication of what a final print will look like.

What are some advantages to digital print?

There are a lot of perks to digital printing that you just can’t get from the offset presses. – Get faster turnarounds. – Print what you want, when you need it. With the digital press, reprints are easy so you don’t have to worry about stockpiling your printed materials. – You still get the same full-color and high-quality work. – Electronically collate your documents. – Customize your direct mail campaigns with variable data printing for more effective communications and an increase in response rates.

Why do colors differ from offset printing and digital printing?

While both offset and digital use CMYK print with, the difference between ink and toner mediums will cause a slight different look to the printed piece. Offset and digital are rasterized through two different rasterization (or RIP) systems which also case variations in color – especially if the file happens to contain RGB elements.

What applications are acceptable when submitting my art files?

We can accept digital files in all the most popular formats including: Quark XPress, Adobe InDesign, Illustrator, Photoshop, Full-resolution PDF. When submitting files for digital printing, we can also accept the most common business applications like Microsoft Excel, Word and PowerPoint. Note: We recommend that you create a PDF of any file created in a Microsoft product to maintain your fonts and style sheets. If your project has printed graphics right to the edge of the page in your original design, please be sure that your files include image bleed extending beyond the edge of the page. This ensures your finished piece can be trimmed to the intended size.

What type of products and services do you provide?

At Ganos, we are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products and the Services area on our website.

What file format should I use when submitting my electronic document for printing?

PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

How do I send my file to you?

All files may be digitally sent to us via email to prin@ganosprints.co.za. However, for convenience we also accept files on cd/dvd or external devices (USBs). Alternatively you can use a file sharing service, such as www.dropbox.com


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